Privacy Policy

This privacy policy explains how Explore Local Wonders handles personal data in connection with its website and culinary and market tour services. It applies to inquiries, bookings, and participation in guided experiences, including private routes and related communications.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer justified, or restriction of certain processing. You may also object to processing based on legitimate interests in appropriate cases. Where consent is used, you may withdraw it for future processing without affecting prior lawful processing.

Available rights depend on the nature of the data and the applicable legal framework.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for information needed to confirm your identity and locate the relevant records. If a request cannot be fully granted, we will explain the main reason where appropriate.

We may need to verify identity before acting on a rights request.

Data Retention

We retain personal data for as long as needed to manage bookings, respond to inquiries, complete the tour service, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if a legal duty or unresolved issue requires it.

We keep data only for the period needed for the stated purpose or legal recordkeeping.

Policy Updates

Policy Changes

When we update this policy, we will post the revised version on the website and apply the new text from the stated effective date. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the site or other appropriate communication channels.

We may revise this policy to reflect legal, technical, or operational changes.

Data Category

Data We Collect

We may process identification details, contact details, booking information, group size, preferred dates, dietary information, language preference, meeting-point details, payment-related records, communication content, and limited technical data such as device and usage information. We use this information to manage inquiries, confirm availability, arrange routes and tastings, handle payment, and support the guided experience.

The categories collected depend on booking, inquiry, and tour participation.

Collection Source

How We Collect Data

We receive data directly when you submit a consultation request, contact us by email or phone, provide dietary or route preferences, or complete a booking. We also collect certain technical data automatically when you visit the website, such as browser information, log data, and cookie-related identifiers. In some cases, we may receive confirmation details from service providers involved in the booking process.

Information is obtained from users, booking communications, and site activity.

Cookie Types

Cookie Categories

The website may use essential cookies to support core functions, preference cookies to remember selected settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for website operation and service management.

We use only standard cookie categories for site operation and basic analytics.

User Controls

Cookie Controls

You can usually block or delete cookies through your browser settings and, where offered, adjust cookie preferences on the website. Some cookies are necessary for basic site functions and may not be disabled without affecting performance. If you clear cookies, stored preferences may need to be set again on a later visit.

Browser settings and cookie prompts may be used to limit non-essential cookies.

Contact for Privacy Matters

Email contact

[email protected]

Telephone

+41 78 310 75 99

Postal address

Avenue de la Gare 11, 1950 Sion

Privacy contact

How We Use Data

We use personal data to answer inquiries, assess date and group requests, collect dietary information, confirm venue availability, finalize routes and tastings, process booking payments, coordinate meeting-point check-in, and conduct the guided tasting walk. We also use data to manage customer communication, maintain records, improve website reliability, prevent misuse, and meet legal, accounting, and tax obligations. Where permitted, we may use limited information to provide post-tour local recommendations or follow-up service messages related to the booking.

Processing is limited to service delivery, administration, and compliance.

Service Partners

We may share relevant data with payment processors, booking or communication service providers, and selected venue or tasting partners involved in confirming availability or delivering the tour. These parties may process data only for the services they provide to us or to you, and they are expected to handle it under appropriate confidentiality and security obligations. We do not sell personal data.

Operational partners receive only the data needed for their role.

Legal Disclosure

We may share personal data with authorities, courts, or other public bodies when required by law, regulation, or a valid legal process. We may also disclose information to establish, exercise, or defend legal claims, or to protect the rights, safety, or security of our business, guests, or others where permitted by law.

Disclosure to public authorities is limited to lawful requests or mandatory reporting duties.